Privacy Policy

Depending on your use of the platform, we may collect:

• Name, email address, telephone number, date of birth and account credentials.
• Employment-related information including shift records, roster details, classifications, allowances, travel time, kilometres travelled, overtime, sleepovers, broken shifts and public holiday work.
• Payroll-related information entered by users.
• Subscription, payment and billing information.
• Device information, IP addresses, browser information and log data.
• Information regarding interactions with the platform.
• Communications between users and PayM8.

PayM8 relies entirely upon information entered by users and does not independently verify employment information, payroll information or workplace records entered into the platform.

Users remain responsible for ensuring the accuracy of information entered into the platform and for reviewing any reports, estimates or calculations generated by the platform.

We collect information when users:

• Register an account.
• Subscribe to services.
• Enter employment-related information.
• Contact us.
• Use the website, mobile application and associated services.

Certain technical information may be collected automatically through cookies, analytics technologies, logs and security monitoring systems.

We may use personal information to:

• Operate and provide the PayM8 platform.
• Generate reports, estimates and calculations.
• Authenticate users and maintain security.
• Process subscriptions and payments.
• Send service notifications and account communications.
• Improve, maintain and develop the platform.
• Comply with legal obligations.
• Detect fraud, misuse and unauthorised access.

Users retain ownership of employment information, shift records, payroll information, timesheets, classifications, travel records and other data entered into the platform.

PayM8 retains ownership of all software, systems, databases, algorithms, calculation methodologies, reporting structures and intellectual property used to process such information.

Users grant PayM8 a non-exclusive licence to host, store, process, analyse and utilise user data solely for the purpose of operating, maintaining, securing and improving the platform.

PayM8 may create aggregated and anonymised statistical information derived from user information for analytics, reporting, benchmarking, product development and service improvement purposes.

PayM8 may use aggregated and anonymised information to better understand industry trends, workforce patterns, shift utilisation, travel requirements, award-related trends and platform usage behaviours.

Such information will be de-identified and will not reasonably identify individual users, employers, clients or workplaces.

We may disclose personal information to:

• Technology providers, hosting providers and cloud service providers.
• Payment processors and subscription management providers.
• Professional advisers including lawyers, accountants and auditors.
• Contractors and service providers assisting in platform operations.
• Courts, regulators, law enforcement agencies and government authorities where required by law.

PayM8 does not sell identifiable user employment data. PayM8 does not disclose identifiable employment records to advertisers or third parties for marketing purposes.

PayM8 may send account-related communications, service notices, security alerts, billing information and product updates.

Users may opt out of promotional communications at any time. Account, billing, security and service-related communications form part of the service and cannot be opted out of while an account remains active.

PayM8 retains personal information only for as long as reasonably necessary to provide services, maintain user accounts, comply with legal obligations, resolve disputes, enforce agreements and protect legitimate business interests.

Employment records, shift information, payroll-related information and account data may be retained while an account remains active and for a reasonable period following account closure.

Where personal information is no longer required, PayM8 will take reasonable steps to securely delete, destroy or de-identify that information unless retention is required by law.

Aggregated and anonymised information that does not identify an individual may be retained indefinitely for analytics, benchmarking, product development and service improvement purposes.

PayM8 implements reasonable administrative, technical and physical safeguards to protect personal information from unauthorised access, disclosure, misuse, alteration or loss.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Some service providers engaged by PayM8 may store or process information outside Australia. PayM8 may utilise reputable third-party technology providers, cloud hosting providers, payment processors, analytics providers and infrastructure providers whose systems may store or process information in Australia or overseas jurisdictions.

While PayM8 takes reasonable steps to ensure that overseas service providers implement appropriate privacy and security safeguards, users acknowledge that information may be transferred to, stored in or processed in countries that do not have privacy laws equivalent to those in Australia.

Users may request closure of their PayM8 account through their account settings within the platform or by contacting admin@mypaym8.com.

Upon receiving a valid account closure request, PayM8 will take reasonable steps to deactivate the account and delete or de-identify personal information that is no longer required for legitimate business purposes or legal compliance obligations.

Certain information may be retained where required by law, for fraud prevention, dispute resolution, enforcement of agreements, security purposes or the establishment, exercise or defence of legal claims.

MY PAYM8 PTY LTD

ABN: 87 685 305 597

ACN: 685 305 597

12 King Street, Tahmoor NSW 2573, Australia

Email: admin@mypaym8.com