Data Deletion
Last updated: August 2026
1. Your Right to Deletion
You can permanently delete your My PayM8 account and all associated personal data at any time. This applies to every account, however you signed up — including accounts created with Facebook, Google, or Apple sign-in.
2. Delete From Within the App (recommended)
The fastest way to delete your account and data:
- Open the My PayM8 app and sign in.
- Go to the Account tab, then Settings.
- Tap Delete Account and confirm.
Deletion is immediate and permanent. Your login, profile, providers, shifts, pay data, and settings are erased and cannot be recovered.
3. Request Deletion by Email
If you can no longer access the app, email us from the address associated with your account and we will delete your account and all associated data on your behalf. We complete verified deletion requests within 30 days.
Send your request to:
support@mypaym8.com.au
Please use the subject line "Data Deletion Request" and send it from your account email so we can verify your identity.
4. What Gets Deleted
Deleting your account permanently removes:
- Your account and login credentials (including linked Facebook, Google, or Apple identities).
- Your profile details — name, email, date of birth, and state/territory.
- Your employment data — providers, pay levels, shifts, and pay calculations.
- Your app settings and preferences.
5. What We May Retain
We do not retain your personal data after deletion. We may keep anonymised, aggregated usage statistics that cannot identify you, and we may retain limited records where required to comply with a legal obligation. Any feedback you chose to send us is not linked to your identity after your account is deleted.
6. Contact Us
If you have questions about deleting your data, contact us at:
support@mypaym8.com.au